consultants who have necessary competencies grow customers into key drivers of project
Causes of Implementation Failure
"According to Gartner, more than 75% of ERP implementations fail."
Excessive budget delayed schedule
2. Does not achieve the desired result in actual operation
3. Lack of capacity and time of project team members (Inability to concentrate
on projects by having to do other tasks)
4. Test failures due to inadequate testing
Insufficient capacity of consultants in charge of deployment, etc.
Common Problems in
Implementation of a General Consulting
1. Failure to estimate the
resources and schedule required for deployment
2. Put resources over budget
costs as project periods continue to grow due to schedule delays
implementation as Big Bang deployment, the higher the added cost. Failure to build a system such as
ERP, which is the most fundamental, can lead to a severe impact on deployment in other areas as
well, resulting in unexpected and expensive waste.
Advantages of ATNS USA's Implementation
1. Fully experienced
and competent consultants
Most ATNS USA consultants
began their careers with regular users in the general business work area. Thanks to their growth
from general users to power users and consultants, they have enough experience
with the customer's position.
We have the capacity to understand, present, and implement solutions from the customer's
point of view before looking at the consultant's perspective.
Based on this experience,
we can offer our customers a quote with a precise end date rather than
an ambiguous forecast.
As a result, ATNS USA's
commitment to customers' budgets, resources, and project schedule is more reliable.
2. Differentiated approach
to a challenge
No matter how accurately
predicting the resources and timelines needed to build, projects often face a variety of challenges.
But our approach to that challenge is different.
First, we do our best to
complete the earlier phase in the project successfully. This success of
allow users to gain sufficient lessons learned and experiences. Users get to know what's
essential when implementing, how to resolve issues, and what are the critical success factors.
From then on, the growing users and consultants will be able to create strong synergies,
making the forecasted cost and duration still sufficient.
Build various value-added solutions to maximize operational efficiency
For customers who have
already deployed ERP, ATNS USA offers a range of additional solutions to help
customers use their system more efficiently.
By building these
complementary solutions, users can handle tasks more conveniently and accurately, and managers can
check work status in real-time and get more accurate management indicators. It will also help a
customer make quick decisions anytime, anywhere.
Ultimate Support Cost
Reduction by Empowering Business Users with Experience Database
Common Problems with Supporting
Focus on eliminating errors rather than solving root causes of problems
A key KPI for an
organization that supports issues encountered during the operation of a customer's application is
typically "how quickly to resolve the error."
This is a natural strategy
to support stable operations by reducing customer business downtime. Still, on the other hand, it
has the side effect of focusing on merely eliminating the error message rather than fundamentally
solving the problem.
customers stay as just simple users of the application
Support organizations are
increasingly being transformed to provide services through various collaboration tools or helpdesk
This has the disadvantage
that, unlike the traditional support method consisting of consultants and developers, eliminate
errors only on the surface through workaround processing with knowledge of the system or make the
customer a person who uses the application.
Advantages of ATNS USA's Support
In-depth Root Cause Analysis and Experience Database System
ATNS USA Supporting teams
have an organizational structure for optimal collaboration between consultants
who know business flow and developers who understand the technical flow.
We help to maintain the
stable business continuity of the customer through the quick error resolution. But not only
that, we analyze the cause and background of the problems and stores / manage
the processes and results for solving the problem in the Experience Database
2. Reduce support
costs by empowering business users
Relevant details such as the
symptom, cause, and resolution of the problem are reported to the customer and thoroughly
As these experiences
accumulate, customers can trace the background of the issues by themselves, identify relevant
business relationships, and learn how to deal with future errors. Furthermore, customers will be
able to develop knowledge of maintaining the system, such as preventing similar errors in the
Instead of being a mere
system user, customers grow into business process handlers who can solve and
prevent problems themselves.
ATNS USA's Supporting
Service enables you to increase your productivity and minimize your support
cost savings through internal competency building.
Training and Education
Pass on experience,
accumulated through implementation and support to customers with practical and effective
Your users change frequently and continuously.
But finding and hiring employees with similar experiences requires time for reliable operation.
Support personnel will continue to be replaced more quickly.
Support companies hire consultants with proper capability, but it's not easy to see and respond
to customer's business in a short time.
ATNS USA has been researching how to maintain business continuity by minimizing work gaps
through faster job takeover when changing staff.
Finally, we turned our experience of implementing, supporting, and knowledge into an
Experience Database System. This allows us to quickly and effectively provide consultants' expertise
and knowledge to new employees or support organizations.
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